Terms & Conditions

By placing a booking you will be deemed to have understood and accepted the Terms & Conditions

1. Booking
   1. If you have not received notification of your course booking within 5 working days of booking a course, it is your responsibility to contact Drink Drive North and ensure your booking has been accepted.
   2. High Risk Offending (HRO) Please note that the Court may classify you as a High Risk Offender (HRO) if they regard your offence as serious. This will mean that you will need to undertake a medical examination and satisfy the DVLA medical examiner that you do not have an alcohol drinking problem or dependency, before your licence can be restored. Drink Drive North Ltd is not responsible for the DVLA refusing to restore a licence for failing a medical examination or similar reason and will not refund any monies paid for course attendance where this occurs.
2. Early Booking Discount
   1. Early booking discount is available within 6 weeks of our first contact letter being sent.
   2. Early booking reductions exclude re-booking fees incurred from non-attendance or absence from the course.
3. Payment
   1. You can pay through our online booking system or over the telephone (there is a £2 administration charge for telephone booking, cheques and postal orders).
   2. You have the option to pay in instalments via most major credit cards.
   3. Cheques /Postal Orders should be made payable to “Drink Drive North Ltd” and should clear 3 days before the course start date to ensure your place.
   4. The full balance must be paid in full 5 Days before the course commencement date.
4. Attendance
   1. You must attend all 3 days of the course within a 12 week period to receive your certificate of completion and be eligible for your ban reduction.
   2. Under course guidelines, to be eligible for your Course Completion Certificate, you are required to participate fully in the Driving Vehicle Standards Agency (DVSA) approved course.
   3. Late arrivals may be excluded and you may be required to re-book. It is essential that you contact Drink Drive North within 30 minutes of the course start time if you are delayed for any reason. This does not guarantee your admittance to the course.
   4. Suitable ID will be requested to enable us to confirm your identity (A single piece of valid photographic ID, or two non-photographic forms of ID are acceptable).
   5. Failure to provide evidence of your identify may lead to your exclusion.
5. Cancellations
   1. If you wish to cancel your course within 14 working days (cooling off period) of making your first booking we will *refund all monies paid to date. *Excluding courses starting within 14 days.
   2. If after 14 working days you cancel your course, your minimum deposit (£50.00) is non-refundable.
   3. If you cancel with less than 5 days’ notice (subject to 5.1) of your course start date you are liable for full course fees. Strictly no refunds offered within this 5 day period, regardless of reason.
6. Rebooking
   1. A refund (less your minimum deposit of £50.00) will be given, if you notify DDN Ltd of your intention to cancel a course, provided you give at least 7 days’ notice.
   2. Cancellation within less than 5 days of your course start date will be subject to a £70.00 rebooking fee. This will apply to any future rebooking subject to 6.1
   3. The rebooking fee is additional to your deposit and to any outstanding course fees.
7. Non-attendance, Late Arrival and Missed Sessions
   1. Non-attendance at the course due to illness, personal, professional or transport reasons does not give the right to refunds or automatic rebooking.
   2. If you fail to attend a course without notification a rebooking fee will apply
   3. If you arrive late for a course or are absent from any session, we reserve the right to exclude you from training and request that you rebook. You must attend every session of the course to complete.
   4. If you fail to complete the course within 12 weeks you will be required to re-attend the full course from the start.
8. Late Bookings
   1. Late applications will have their place confirmed by telephone or e-mail. However, if you have not received confirmation within 24 hours of your booking it is your responsibility to contact us for venue details and times.
   2. A ‘last minute booking’ is a booking that is made less than 7 working days before the start date of a course. If you place a booking within this time frame, you do so on the understanding that should you wish to cancel the booking, change the booking, postpone the booking, or you do not attend the course for whatever reason any fee you have paid will be non-refundable.
9. Transfer to Another Provider
   1. You may request a transfer to another provider, subject to 5.0 Cancellations
10. Unforeseen Circumstances
    1. We shall not be liable for any failure or delay in the performance, in whole or part, of any of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control including, but not limited to strikes, lock-outs or other industrial disputes (whether involving our workforce or the workforce of any other party), acts of God, wars, riots, civil commotions, malicious damage, compliance with any law or governmental order, rules, regulations or directions, accidents, breakdowns of plant or machinery, fires, floods, storms, pandemics, epidemics or other outbreaks of disease or infection, or failure in the public supply of electricity, heating, lighting, air conditioning or telecommunications equipment.
    2. Should unforeseen circumstances require us to cancel a course, change dates or change venue location we will provide 4 weeks notice except where circumstance dictate otherwise.
    3. If you are unable to complete a course due to a cancellation we will make every effort to offer an alternative course; where this is not possible we will reimburse all course fees paid (including the deposit).
    4. We are unable to provide compensation for any other costs incurred as a result of the cancellation (including travel, flights or accommodation).
11. Non-English Speakers including hearing impaired clients
    1. Please note the course is taught in English.
    2. Clients whose first language is not English should note that they are required to be proficient in written and spoken English and be able to participate in group discussions and presentations in English.
    3. You are welcome to bring an interpreter or family member, who must be aged over 17 years old, to assist, but must notify us when booking a place.
    4. Any interpreting costs incurred are at your own expense, this includes BSL interpreters. 12.5 To ensure that the number of interpreters does not impact unduly on the quality of course delivery we reserve the right to limit the number of interpreters present within any given session.
12. Disability/Learning Requirement
    1. If you have any disability, learning difficulty or have any special requirements please contact us prior to booking a place so we can ensure any reasonable adjustments can be made.
13. Exclusion
    1. We reserve the right to any delegate that is in breach of the course rules or where a client uses threatening, bullying, harassing or disruptive behaviour. We will not be liable for any losses or expense (including course fees and consequential damages) incurred by a client arising from such an exclusion.
    2. In confirming your attendance you agree to the following:
       • You complete all sessions
       • You arrive on time
       • You follow reasonable instructions/requests from the trainer
       • You participate/contribute within the sessions
       • You respect and keep confidence shared on the course
       • You do not turn up to the course under the influence of drugs or alcohol and during the course (including breaks), you do not consume drugs or alcohol.
       • You should ensure course fees are paid in full before the commencement of the course
       • You should ensure mobile phones/other electronic communication devices are switched off
       • You should respect equal opportunities, language and behaviour should be appropriate
       • You are the rightful person referred by the court
14. Data Protection
    1. Your personal information will be held in accordance with the Data Protection Act 1998. Your details will not be passed onto any third parties or used for marketing purposes in accordance with the Data Protection Act (1998).
    2. On completion of the course you will be sent a Completion Certificate by post. Further copies are charged at £15.00 per copy.
15. Getting your License Back
    1. Whilst every effort is made to ensure the Magistrate court is notified of your course completion, we cannot guarantee that the Magistrate has informed the DVLA. It is your responsibility to ensure the DVLA has received notification of your reduced ban BEFORE the reduction takes effect. DDN cannot be held responsible for administration errors by the courts or DVLA.